Coran Jon Wright

About

I’m a technologist at heart. I began my IT career as an apprentice in 2015 and progressed through broadband support and the service desk to second and third line escalations at Broadstone.

I have formal training through a Level 4 Network Engineer apprenticeship and hold Microsoft’s Network Fundamentals certification (M40366). In practice, that has meant full-site network wiring, Windows Server 2025 deployment, critical update management and supporting hybrid environments.

Outside work, I run my own infrastructure projects and explore graphic design and web development. I also maintain and repair my own cars, from reconditioning a hybrid battery pack by discharging and recharging it to replacing clutches and input shaft bearings, which keeps me practical and methodical on complex, multi-step tasks.

• Second and third lineIncidents, requests and project work
• ITIL 4 FoundationChange and problem management in practice
• Hands-on infrastructureCabling, cabinets, servers and hosting

Skills

Experience

1. Senior IT Service Desk Technician

   Broadstone LTD, October 2023 to present

   • Handle 2nd and 3rd line escalations and deliver project-based assignments.
   • Deliver change and problem management within project timelines.
   • Coordinate with suppliers on product issues, including improving Avaya IP Office call routing to meet stakeholder requirements.
   • Led the Windows 11 rollout and the migration from on-site file storage to Microsoft OneDrive.
   • Supported network and comms cabinet builds, and updated HPE iLO on servers.
   • Administer remote VMs and hosted applications in Azure Virtual Desktop, including scaling and load balancing rules.
   • Deliver on-site technology training, support newly acquired businesses and coach junior colleagues on new systems such as Avaya IP Office.
   • Drive continual improvement of the ITSM service desk.

2. IT Service Desk Technician

   Broadstone LTD, March 2020 to October 2023

   • Diagnosed and resolved hardware and software faults.
   • Reported monthly on SLA targets, service desk statistics and MTTR.
   • Rolled out MFA across the user base for remote access (VPN, VDI, RDS).
   • Deployed mobile device management to DEP and non-DEP phones.
   • Produced guides and training videos for commonly misunderstood software.

3. Technical Support Advisor

   Origin Broadband, November 2019 to March 2020

   • Diagnosed customer faults and supported customers with their internal networks and equipment.
   • Worked with suppliers to resolve external faults on the Openreach network.

4. IT Apprentice

   Aexea Consulting and Mar-Pro Invest, November 2015 to September 2016

   • Created and maintained a wired and Wi-Fi network.
   • Assisted with upgrades and repairs to IT and telecoms equipment, and provided LAN, WLAN and email support to small clients.

Earlier roles in broadband technical support and customer service at Plusnet, XLN Telecom, Capita and Webhelp built my foundation in clear communication and customer care.

Infrastructure projects

Network and comms cabinets

Supported multiple cabinet deployments at Broadstone, from a domain controller installation with racked equipment and cabling to a complete server cabinet.

• Full server cabinet, from the NTU through to user switches and patch panels
• Cisco Meraki wireless access points installed
• Cabling to every desk
• Cable management held to a high standard
• Predominantly HPE hardware

Detailed specifications and photos are withheld for security reasons.

Cloudflare tunnelling

Publishing self-hosted services to the internet through Cloudflare tunnels.

IIS web hosting

Hosting web sites on Windows Server with Internet Information Services.

Storage management

Hosting my own cloud storage on a subdomain, secured with TLS 1.3 and HSTS, and managing a NAS on my home server.

Game servers and media

Hosted video game servers, a Plex media server and a Docker-hosted intranet, all since retired.

Qualifications

ITIL 4 Foundation

Certificate in IT Service Management, Axelos

M40366 Network Fundamentals

Microsoft

Fundamentals of Network Security

Alison

Advanced Level Apprenticeship

IT, Software, Web and Telecoms Professionals, Tech Partnerships

Level 3 diplomas

Pearson: Extended Diploma in ICT Systems and Principles; Diploma in IT Professional Competence for IT and Telecoms Professionals; Extended Diploma in Creative Media Production (Games Development)